Eve Gatt with her daughters Stephanie and Kristen, and their dog Boof / Pic: Tim Hunter Source: The Daily Telegraph
Emma, who was hit by a car and killed. Source: The Daily Telegraph
EVE Gatt has battled with her HTC Desire smartphone for almost two years.Ms Gatt said the phone, issued by her network provider Vodafone, would never last an entire conversation - dropping out constantly and freezing at random times.
She put up with it and paid her $50 bill every month until last week when the phone cut out and froze at a time when she desperately needed it.
The phone malfunction inadvertently led to her puppy Emma being hit by a car and killed.
"Emma managed to dig her way out of the backyard and under the fence," she said.
"Luckily my neighbour got her and took her home to my daughter. While I was on the phone to him to pass on instructions to my daughter not to let the dog outside until I got home, the phone cut out and froze."
Emma got away and was hit by a car and killed.
"I couldn't do anything. I felt so helpless and now Emma is dead. She would still be here if it wasn't for that stupid phone," Ms Gatt said.
She said Emma, a three-year-old long-haired chihuahua, was a "cheeky little thing" the family had saved from an animal rescue shelter.
"She was gorgeous. Just looking at her melted my heart," she said.
"It didn't take long for her to become part of our family."
After repeated attempts to contact Vodafone about her phone troubles, the telco eventually said the phone, which they issued to Ms Gatt, "wasn't compatible with their network".
A Vodafone spokeswoman said they would not pay the $1852 medical bill but Ms Gatt had been offered a brand new HTC phone and has had her bill halved since Emma's death.
"We want every customer to have the best experience possible and I'm sorry to hear this has not been the case," the Vodafone spokeswoman told Public Defender.
"We responded as soon as we were aware of the customer's concerns and have now provided the customer with an upgraded handset that is compatible with our new network."
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